Information Technology Reference
In-Depth Information
organization-specific, they will not be detailed further. However, for the role model a
description can be given at a generic level.
•
The task of the
Members of the Organization
is to discuss the process models,
report problems in process execution, and provide experience relevant for the
processes. These contributions are further processed by the members of the EF
team.
•
The
Moderator
facilitates the discussion of the members of the organization. S/he
holds close contact to the Process Owner and Authors to start discussions with
relevant topics. From time to time, the moderator summarizes the discussion to
help new organizational members to catch-up with the discussion. In the end of a
discussion, the moderator also creates a summary for the EF team and the process
owner.
•
The
Process Owner
is responsible for a set of processes, often about a certain
subject area. Due to his/her position within the organization, the Process Owner is
allowed to take decisions about the definition and content of a process. Examples
for such positions are the upper management for core processes of an organization
or the provider of a certain service for support processes.
•
The
Process Author
is responsible for creating and maintaining process
descriptions as a whole or parts of it. If not performed by the same person, the
Process Author supports the Process Owner by preparing decisions of the process
owner.
These roles are supported by the EF team, which is presented in the following list
(Feldmann, Frey et al. 2000). It is possible to assign several roles in the EF team to
one person, thus lowering the dedicated resources.
•
The Process Engineer is the expert for process-related issues. In the context of the
indiGo methodology, the Process Engineer captures process information from
process experts as well as from available process documents and process artifacts,
and structures this information into a process model. The Process Engineer must
have knowledge on process improvement methods, such as process assessments.
Furthermore, a Process Engineer must have familiarity with existing process
standards.
•
The
Experience Manager
is responsible for maintaining and improving the quality
of experience in the reuse repository. S/he assesses the existing measurement of
experience quality and sets new measurement goals. Furthermore, the Experience
Manager defines the reuse policy, that is, what kind of experience (gained during
project execution) is to be reused.
•
The
Experience Engineer
is responsible for extracting reusable experience gained
during project execution. In addition, it is his/her responsibility to provide the
development organization with reusable experience. S/he also assists in setting
goals for projects, project planning, and experience packaging.
•
The
Project Supporter
performs several tasks to support project execution. On the
one hand, s/he serves as a consultant for the development organization by
providing lessons learned and other forms of key corporate knowledge that are
stored in the Experience Base. On the other hand, s/he is directly involved in
project execution: Developing and maintaining measurement plans and supervising
the data collection for the project. Furthermore, s/he s responsible for initiating,
