Information Technology Reference
In-Depth Information
The indiGo Project: Enhancement of Experience
Management and Process Learning with Moderated
Discourses
Klaus-Dieter Althoff
1
, Ulrike Becker-Kornstaedt
1
, Björn Decker
1
,
Andreas Klotz
2
, Edda Leopold
2
, Jörg Rech
1
, and Angi Voss
2
1
Fraunhofer-Institut für Experimentelles Software Engineering (IESE), Sauerwiesen 6,
67661 Kaiserslautern
{althoff, becker, decker, rech}@iese.fraunhofer.de
2
Fraunhofer-Institut für Autonome Intelligente Systeme (AIS), Schloss Birlinghoven,
53754 Sankt Augustin
{klotz, leopold, voss}@ais.fraunhofer.de
Abstract.
Within this paper we describe the indiGo approach to preparation,
moderation, and analysis of discourses to enhance experience management. In
the indiGo project this has been exemplified for the process learning domain.
indiGo includes an integration of approaches for e-participation, experience
management, process modeling and publishing, as well as text mining. We
describe both the methodology underlying indiGo and the indiGo platform. In
addition, we compare indiGo to related work. Currently a case study is ongoing
for an in-depth evaluation of the indiGo approach.
1
Introduction
Business process models of organizations operating in the innovative software
industry are one of their major knowledge assets. However, these models need to be
(a) constantly evaluated and revised in the business of those organizations as well as
(b) enhanced by further knowledge to increase their applicability.
enhancement. It offers members of an organization (a) to engage in discourses about
the process models itself or their execution and (b) presents process-related lessons
learned, fitting to the current project context. On the organizational level, completed
discourses are analyzed and summarized to improve related process models and
capture lessons learned. To achieve these objectives, indiGo offers an integrated,
comprehensive set of methods and a technical infrastructure as a joint effort of two
Fraunhofer institutes: Fraunhofer IESE (Institute for Experimental Software
1
indiGo (Integrative Software Engineering using Discourse-Supporting Groupware) is funded
by the German “Ministerium für Bildung und Forschung” (BMBF) under grant number 01
AK 915 A (see http://indigo.fraunhofer.de)
