Information Technology Reference
In-Depth Information
2
Good team,
but wrong
or bureaucratic
process
3
Good team, and
right, tuned
process
1
Mismatch in
resources, and
bureaucratic
processes
4
Mismatch in
resources, but
following the
right process
Correctness of process
Good and bad processes
Figure 8.3
People and processes
.
more important to the success of a project than the people who execute
it is fraught with risk.
Introducing New Processes
The introduction of any new process is always viewed with skepticism.
People start questioning what was wrong with the current process, or if
their work should be monitored more closely, or if it will increase their
paperwork. Why has OUR project been selected to use it? Some of the
approaches to introducing new processes smoothly include:
If the new improved process means a drastic change from the past,
make it look like a “recommendation to follow” rather than
“enforcement.” People are opposed to change and will accordingly
discover problems with the new process. A good process involves
a lot to make it work. The process will need to be open enough
to consider the unknown, and will need to be adjusted as lessons
are learned. If one enforces a process, it will be difficult to change
it periodically without making it look as if too many changes are
being made. People may then reject it altogether.
Introduce a pilot process in those areas of the organization where
one believes people will follow them, even if these areas are not
