Information Technology Reference
In-Depth Information
Ta b l e 1
Mapping requirements challenges in two cases
Challenges
Specific project issues
Individual cognitive challenges
Articulation
IPSI: Acknowledgement that users are not able to state their
needs
Reflectiveness/Motivation
SIS: Differing experiences in engaging students, faculty, and
administrators in the RE process
IPSI: Difficulty of eliciting feedback to preliminary design
proposals.
Perceptual Limitations
No explicit discussion in the case projects
Paradigm Constraints
SIS: “Importation” of inappropriate requirements on the part
of users and consultants.
IPSI: Fostering consideration of alternative processes among
all county law enforcement agencies
Interpersonal challenges
Business-IT
Relationship
SIS: Limited access to time and effort of envisioned users
IPSI: Assumptions of an adversarial relationship among
selected stakeholders
Communication Skills
SIS: Communication breakdowns with users and between
team members; non-communication of substantive changes
in requirements
IPSI: Differing interpretations of project scope between
anchor partners and the development team
Expectations Management
SIS: Need for minimizing customization to the platform and
communicating the effort necessitated by specific requests
IPSI: Difficulty managing the expectations of anchor partners
Conflict Resolution
SIS: Conflict visions emerging in the project walkthroughs;
resolution through an appeal to authority
IPSI: Managing requirements conflicts between anchor
partners; resolving architectural conflicts
Complexity-based challenges
Prioritization
SIS: Difficulty in prioritizing requirements of all users
IPSI: Focus on prioritization through simple heuristics and
platform evolution
Diversity of Inputs
SIS: Discontinuity in the role of project consultants;
reconciling input from a wide range of stakeholder groups
IPSI: Aggregating and reconciling agency needs, vendor
requirements, and extra-project entities at the state and
federal levels
Defining Interactions
SIS: Integration of a multiple legacy systems
IPSI: Mapping impacts on the reporting systems and
processes of individual law enforcement agencies
Assessing Outcomes
SIS: Receiving test conditions from business stakeholders
during the identification of requirements
IPSI: Obtaining adequate data to test the platform in a
comprehensive manner
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