Information Technology Reference
In-Depth Information
facilitator facilitates the process. In contrast, consultative participation means that
the process is analyst driven. Analysts create models and domain stakeholders
are then consulted in order to validate the models. In order for the participatory
approach to be applicable the existence of a consensus oriented organizational
culture is essential [22] If not, a more consultative approach to participation is
advisable.
3.2 The EKD Modeling Process
In order to achieve results of high quality, the modeling process is equally important
as the modeling language used. There are two aspects of the process, namely the
approach to participation and the process to develop the model.
When it comes to gathering domain knowledge to be included in Enterprise
Models, there are different approaches. Some of the more common ones are inter-
views with domain experts, analysis of existing documentation, observation of
existing work practices, and facilitated group modeling. More about the process
of modeling can be found in [ 3, 22, 30] .
One aspect that should not be neglected when selecting a participatory approach
to EM is the competency of the facilitator. The ability to model is only one, although
crucial, part of this competency. The facilitator also needs to be able to effectively
facilitate modeling sessions and in large projects also be able to co-ordinate a range
of modeling activities. It is also essential that the facilitator is skilled in construc-
tively mediating between different, often conflicting views among the stakeholders.
More about EM competency can be found in [ 23] .
4 Research Approach
The research contribution of this chapter is based on a number of research efforts
carried out since beginning of the 1990s:
Development of the EKD EM method;
Field work applying versions of EKD to a variety of problems;
Interview studies with Grounded Theory data analysis involving experienced EM
consultants and method developers.
The most influential application cases were, for the most part, carried out within
international research projects financed by the European Commission. The appli-
cations that contributed to this chapter took place in the years 1993-2008. Their
processes and their outcome were observed and analyzed.
The synthesis of these analyses is reported in this chapter together with results
from interview studies focusing on the intentional and situational factors that
 
Search WWH ::




Custom Search