Information Technology Reference
In-Depth Information
information that needs to be handled.
Another one is business
process definition, where the idea as such has been to describe the business in terms of
processes. Then other projects have sort of emerged. For example people see that some part
of the business should be improved, or this part of the business is not supported by the IT at
all. (i2 in
[27]
)
...
That's one situation.
...
2.2 Quality Assurance
A motivation to adopt EM is to ensure the quality of operations. Two important
success factors for ensuring quality, mentioned by interviewees, are that stake-
holders understand the business and that they accept/are committed to business
decisions. Recently, organizations have taken an increased interest in Knowledge
Management (KM), which concerns creating, maintaining and disseminating orga-
nizational knowledge between stakeholders. EM has a role to play here as it aims
to create a multifaceted “map” of the business as a common platform for communi-
cating between stakeholders. One KM perspective is keeping employees informed
with regard to how the business is carried out.
...
when the company was expanding enormously, they increased by about
100% personnel each year, and it grew very rapidly over the globe.
in those days
...
So how should
we introduce [new people] to the [company E] world and teach [them] how to handle all
the things in the [company E] community, etc. It's simply not possible, especially since
we don't have good documentation of how we really operate, because everything went
on so quickly, that [company E] had to change routines almost every year because of the
expansion, etc. So their main motive actually for describing their processes was not to get
a lot more efficient, because, maybe rightly, they thought that they were rather efficient, but
as a tool to communicate to newly hired personnel, and to show people - this is how we
think we are operating, do you have any ideas. (i2 in
[27]
)
...
Sharing business knowledge becomes instrumental when organizations merge or
collaborate in carrying out a business process. One aspect of this is terminology.
I'm thinking about [organization X and organization Y] where they realized that they could
use the same data. To be able to do that, they must use the same terms so that they could
buy from and sell to each other
and then it was quite clear that they needed modeling of
their business concepts. (i4 in
[27]
)
...
Most modern organizations consider that the commitment of stakeholders to
carry out business decisions is a critical success factor for achieving high qual-
ity business operations. Differences in opinion about the business must hence be
resolved, requiring that communication between stakeholders be stimulated. The
interviews showed that EM, particularly using a participative approach, is effective
to obtain such commitment.
...
if you want people actively involved and if you want them to go along with what
is decided, then they have to be allowed to be involved from the beginning and not get
decisions forced on them from management. (i5 in
[22]
)
Active participation leads to commitment. So by creating active participation you make
it impossible for people to escape commitment. (i5 in [
22]
)
Search WWH ::
Custom Search