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working, tool support etc. is appropriate in order for those intentions to be fulfilled.
It is important to bear in mind that organizations do not use EM methods only for
the sake of using methods. They want to solve a particular business problem and
EM is only one of several instruments in that problem solving process.
In this chapter we present a set of requirements on EM methods that are related
to intentions that organizations may have when applying EM.
The remainder of the chapter is organized as follows. Section 2 describes orga-
nizational intentions of using EM. An example method, Enterprise Knowledge
Development (EKD) is used to illustrate some of the requirements. This method is
briefly described in Sect. 3. The research approach that resulted in the contribution
of the chapter is presented in Sect. 4. Section 5 presents and discusses require-
ments on EMmethods in light of organizational intentions. The chapter concludes in
Sect. 6 with a discussion of the results.
2 Enterprise Modeling Intentions
The goal hierarchy in Fig. 1 resulted from interview studies in [22, 27] . It shows
common purposes for organizations to use EM. Its initial version cont a ined two
main goal hierarchies.
Legend:
Business goals
AND
AND/OR
supports
Solve a specific
business
problem
Ensure the quality of
business operations
Develop the
business
Develop
visions and
strategies
Develop
information
systems
Ensure acceptance
for business
decisions
Maintain and share
knowledge about the
business
Design/Redesign
business
Convince stakeholders to
commit to
decisions/results
Design/ redesign
business processes
Elicit business
requirements
Encourage
active
participation
from involved
stakeholders
Create, document, maintain a
“complete” and multi-faceted
view (Enterprise Model) of the
business
Resolve differences in
perceptions about the
business between
stakeholders
Stimulate
communication and
collaboration between
stakeholders
Acquire knowledge about
the business from different
stakeholders
Fig. 1 The intentions of EM, adapted from [ 20]
 
 
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