Information Technology Reference
In-Depth Information
Ta b l e 8
Sub-goal matrix of shoppers
Goals and
number of
stakeholders
Sub-goals selected by stakeholders who selected the goal
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
(11)
(12)
(13)
A
1
X
X
X
B 5 XXXXX X
X
C
11
X
X
X
D
2
X
X
X
E
9
X
X
X
X
X
X
F
1
X
G
3
X
X
X
H
5
X
X
X
X
X
I
3
X
X
X
J
10
X
X
X
X
X
X
X
Fig. 5
Shopper goal lattice before/after extraction
Figure
5(a)
illustrates the stakeholder goal lattice from the shoppers' viewpoint
which is generated from the goal matrix in Table
8
without any reconciliation.
Then, we went through the process (3) and (4) in the goal structuring and rec-
onciliation process illustrated in Fig.
2
and extracted the significant goals and
dependent sub-goals. Through the goal extraction, we eliminated goals A, D, F,
G and I. By the sub-goal extraction, we eliminated seven dependencies out of 28;
B-(3), B-(4), B-(7), C-(9), J-(5), J-(7), and J-(13). As a result, the shopper goal
By merging the three goal lattices of shopper, staff, and manager after extraction
and reconciliation, we can generate the system goal lattice illustrated in Fig.
6.
Search WWH ::
Custom Search