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Ta b l e 5 An example of goal matrix
Thus, structuring goals goes through the following two steps.
Synthesis of Goal Matrix . By combining the stakeholder matrix and sub-goal
matrix, we synthesize a goal matrix . The goal matrix is synthesized by combining
the matrices in Tables 3 and 4, and setting X to the element when the element is
non-zero otherwise empty. Table 5 shows a goal matrix synthesized in the case study
of self-checkout systems explained in the next section. In Column A, rows A to J
represent goals. Columns B to N represent sub-goals (1) to (13) while columns O to
Q represent three stakeholders.
Generation of Goal Lattice from the Goal Matrix . Now, a goal lattice is generated
from the goal matrix. This process can be automated by FCA tool. Figure 3 illus-
trates a goal lattice generated from the goal matrix of Table 5 with Concept Explorer
[ 18] .
Fig. 3 Goal lattice generated for shopper stakeholder
 
 
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