A Method for Capturing and Reconciling Stakeholder Intentions Based on the Formal Concept Analysis - Intentional Perspectives on Information Systems Engineering - page 152

A Method for Capturing and Reconciling
Stakeholder Intentions Based on the Formal
Concept Analysis

Mikio Aoyama

Abstract Information systems are ubiquitous in our daily life. Thus, information
systems need to work appropriately anywhere at any time for everybody.
Conventional information systems engineering tends to engineer systems from the
viewpoint of systems functionality. However, the diversity of the usage context
requires fundamental change compared to our current thinking on information sys-
tems; from the functionality the systems provide to the goals the systems should
achieve. The intentional approach embraces the goals and related aspects of the
information systems. This chapter presents a method for capturing, structuring and
reconciling diverse goals of multiple stakeholders. The heart of the method lies in
the hierarchical structuring of goals by goal lattice based on the formal concept
analysis , a semantic extension of the lattice theory. We illustrate the effective-
ness of the presented method through application to the self-checkout systems for
large-scale supermarkets.

1 Introduction

Ever-intensifying the dependencies of our society to the information technologies
is increasing the diversity of stakeholders of the information systems and the com-
plexity of their intentions towards the information systems [ 14] . In requirements
elicitation, it is essential to elicit the intentions of diverse stakeholders and reconcile
them.
Conventionally, the intentions have been addressed by either stakeholder analysis
or goal-orientation.
In stakeholder analysis, a stakeholder matrix is a common technique to identify
the dependencies between stakeholders and requirements [5, 7] . The matrix can help
clustering the requirements. However, it does not enable to order the priority of the