Database Reference
In-Depth Information
Use case name: Make reservation
ID: 11
Priority: High
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Stakeholders: Customer - Wants to make a reservation, or change an existing reservation
Reservationist - Wants to provide customer with service.
Description: This use case describes how the business makes a reservation for a conference call, as well as describing how the
business makes changes to an existing reservation.
Trigger: Customer calls into the reservations line and asks to make a reservation or change an existing reservation.
Type: External
Relationships:
Include: Manage Bridge Lines
Extend: Create Customer Record
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Flow of Events:
1. Customer calls the reservations line.
2. Customer uses interactive voice response system to choose “Make or Change Reservation.”
3. Customer provides Reservationist with name, address, company name, and ID number.
a. If no ID number, then Reservationist executes Create Customer Record use case.
4. Reservationist asks if Customer would like to make a new reservation, change an existing reservation, or cancel a reservation.
a. If Customer wants to make a new reservation, then S-1; new reservation subflow is performed.
b. If Customer wants to make a change to a reservation, then S-2; modify reservation subflow is performed.
c. If Customer wants to cancel a reservation, then S-3; cancel reservation subflow is performed.
5. Reservationist provides confirmation of reservation or change to Customer.
Subflows:
S-1: New Reservation
1. Reservationist asks for desired date, time, and number of participants for conference call.
2. Reservationist executes Manage Bridge Lines use case. If no lines available found, suggest alternate availability.
3. Reservationist topics conference call after reaching agreement with Customer; gives Conference Call Number.
S-2: Modify Reservation
1. Reservationist asks for Conference Call Number.
2. Reservationist locates existing reservation.
3. Reservationist performs S-1 if changing time; S-3 if canceling.
S-3: Cancel Reservation
1. Reservationist asks for Conference Call Number.
2. Reservationist locates existing reservation.
3. Reservationist cancels conference using Manage Bridge Lines use case.
F
IGURE
5.1
Use case description
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