Biology Reference
In-Depth Information
your state or local veterinary association, and you can even search for vet-
erinarians who have a special interest in cats by browsing the web site of
the American Association of Feline Practitioners (www.aafponline.org).
A veterinary clinic's reputation is very important, and conscientious
doctors want to be respected in the community. If someone tells you to
avoid a clinic, find out specifically why and evaluate the validity of the
reason. It is always best to make the final judgment yourself.
FEELING COMFORTABLE
All of the factors I have just discussed are important when choosing a
veterinary facility, but I think the most important factors are the cus-
tomer service and communication offered to clients by the veterinarian
and clinic staff.These less tangible qualities require extra effort and care.
Effective Communication
A client must be able to have effective communication with the clinic
staff and veterinarian. Clear lines of communication will ensure that
your cat receives the care you want, and that best service and treatment
options available can be recommended.
Many people call around before deciding to use a veterinary clinic,
and a decision to use a facility may be based solely on their conversa-
tion with a receptionist. If the receptionist is knowledgeable and friend-
ly, you may feel comfortable going there without knowing anything
about the veterinarian. This is a good example of how much a first
impression can influence you. If you want to know about the doctor
and the staff and get more information, just ask. A good veterinary
receptionist spends time listening and talking to clients.
Was This a Good Experience?
During your first visit with the veterinarian, you can evaluate your
experience by answering the following questions:
•
Did the doctor handle your cat kindly and compassionately?
•
Did you find the doctor easy to communicate with?
•
Did the doctor have a professional appearance?
•
Did the doctor listen to you?
