Environmental Engineering Reference
In-Depth Information
Table 1. IT Balanced Scorecard
Author(s)
Objective
Perspectives
Van Grembergen (2000); Van Grembergen
et al. (2003)
IT Balanced Scorecard
User orientation
Business contribution
Operational excellence
Future orientation
Chief Information Officers (2003)
IT Balanced Scorecard
Financial performance
Project performance
Operational performance
Talent management
User satisfaction
Information security (additional metric)
Enterprise initiatives (additional metric)
Martinsons
et al.
(1999)
IT Balanced Scorecard
User orientation
Business value
Internal process
Future readiness
Hagood and Friedman (2002)
HRIS Balanced Scorecard
Customer perspective
Internal process perspective
Resource (financial) perspective
Learning and growth perspective
Rosemann and Wiese (1999)
ERP Balanced Scorecard
Financial
Customer
Internal process
Innovation and learning
Project perspective
Brewton (2003)
CRM Balanced Scorecard
Financial
Customer
Process
Staff
Fairchild (2002)
KM Balanced Scorecard (Knowledge Centric
Organization approach)
Human capital
Intellectual capital
Structural capital
Social capital
Fairchild (2002)
KM Balanced Scorecard (Resource Management
based approach)
Employees
Customers
Processes
Technology
Van Grembergen and De Haes (2005)
IT Governance Scorecard
Corporate contribution
Stakeholders
Operational excellence
Future orientation
