Fusion - The CIO's Guide to Oracle Products and Solutions - page 253

TABLE 8.3
The Siebel Product Set
Product Area Siebel Product

Siebel Sales • Siebel Sales

• Oracle CRM On Demand Sales
• Mobile and Handheld
• Sales Analytics
• Siebel Collaboration
• Quote and Order Capture
• Microsoft Exchange Server
• Partner and Channel Management

Quote and order capture • Siebel Dynamic Catalog

• Siebel Product and Pricing Analytics
• Siebel Dynamic Pricer
• Siebel Product and Catalog Management

Enterprise marketing • Siebel eMail Marketing

• Oracle Marketing Analytics
• Siebel Web Marketing
• Siebel Events Management
• Siebel Loyalty Management
• Siebel Campaign/Dialogue Management
• Siebel Marketing Resource Management

Contact center and service • Siebel Contact Center

• Siebel Contact Center and Service Analytics
• Oracle CRM Call Center On Demand
• Siebel Field Service
• Siebel Help Desk
• Siebel Mobile Solutions
• Siebel Warranty Management

Self-service and e-billing • Oracle Self-Service E-Billing

• Siebel E-Commerce
• Oracle iStore
• Siebel E-Support

Partner relationship management • Siebel Partner Analytics

• Siebel Partner Portal
• Siebel Partner Manager

CRM technology • Siebel Application Deployment Manager

• Siebel Application Response Measurement
• Siebel CRM Desktop
• Oracle Fusion Middleware Siebel Best Practice
Center

(Continued)