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FIGURE 4.8
Project plan wiki, demonstrating ability to include comments.
keyword monitoring, and virtual firewall solution. Yammer can be used
by the software development team to interactively discuss any aspect of a
project, as shown in Figure 4.9.
Project groups have used wikis in some creative ways: writing up per-
sonal research and making comments on others' research; asking ques-
tions; posting links to resources that might be of interest to others in the
group; adding details for upcoming events and meetings; letting each
other know what they're up to; adding comments to other team mem-
bers' information and pages; and recording minutes of meetings in real
time. One might think that the use of these sorts of ad hoc discussion
tools would degenerate into chaos. In truth, this rarely happens—even in
a social network of anonymous users. Anderson (2006) talks about the
fact that the largest wiki of all, Wikipedia, is fairly resistant to vandalism
and ideological battles. He stresses that the reason for this is “the emergent
behavior of a Pro-Am [professional and amateur] swarm of self-appointed
curators.” This group of curators has self-organized what Anderson terms
the most comprehensive encyclopedia in history—creating order from
chaos. Welcome to the world of peer production.
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