Database Reference
In-Depth Information
TABLEĀ 3.8 (CONTINUED)
Hard Data vs. Sot Data
Initiative
Implementation of new ideas
Successful completion of projects
Number of employee suggestions
REFERENCES
APQC. 2001. A new approach to assessing benchmarking progress . Houston, TX: American
Productivity and Quality Center.
Clinton, B., S. A Webber, and J. M. Hassell. 2002. Implementing the balanced scorecard
using the analytic hierarchy process. Management Accounting Quarterly 3 (3): 1-11.
Kaplan, R. S., and D. P. Norton. 2001. On balance (Interview). CFO, Magazine for Senior
Financial Executives 17 (2): 72-78.
Kendall, K. (1999, November). Benchmarking from A to Z. http://www.orau.gov/pbm/
presentation/kendall.pdf. Accessed May 23, 2014.
Merriam-Webster online dictionary. (n.d.) http://www.merriam-webster.com/dictionary/
benchmark. Accessed May 23, 2014.
Phillips, J. J. 1997. Handbook of training evaluation and measurement methods . 3rd ed.
Houston, TX: Gulf Publishing.
Stewart, R. A., and S. Mohamed. 2001. Utilizing the balanced scorecard for IT/IS perfor-
mance evaluation in construction. Journal of Construction Innovation 1 (3): 147-63.
Threat, H. 1999. Measurement is free. Strategy & Leadership 27 (3): 16-19.
Utunen, P. 2003. Identify, measure, visualize your technology assets. Research Technology
Management 46 (3): 31-39.
Search WWH ::




Custom Search