Database Reference
In-Depth Information
TABLEĀ 3.8 (CONTINUED)
Hard Data vs. Sot Data
Initiative
Implementation of new ideas
Successful completion of projects
Number of employee suggestions
REFERENCES
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Management Accounting Quarterly
3 (3): 1-11.
Kaplan, R. S., and D. P. Norton. 2001. On balance (Interview).
CFO, Magazine for Senior
Financial Executives
17 (2): 72-78.
Kendall, K. (1999, November). Benchmarking from A to Z. http://www.orau.gov/pbm/
presentation/kendall.pdf. Accessed May 23, 2014.
Merriam-Webster online dictionary. (n.d.) http://www.merriam-webster.com/dictionary/
benchmark. Accessed May 23, 2014.
Phillips, J. J. 1997.
Handbook of training evaluation and measurement methods
. 3rd ed.
Houston, TX: Gulf Publishing.
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1 (3): 147-63.
Threat, H. 1999. Measurement is free.
Strategy & Leadership
27 (3): 16-19.
Utunen, P. 2003. Identify, measure, visualize your technology assets.
Research Technology
Management
46 (3): 31-39.
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