Database Reference
In-Depth Information
TABLEĀ 3.8
Hard Data vs. Sot Data
Hard Data
Output
Units produced
Items assembled or sold
Forms processed
Tasks completed
Quality
Scrap
Wa s t e
Rework
Product defects or rejects
Time
Equipment downtime
Employee overtime
Time to complete projects
Training time
Cost
Overhead
Variable costs
Accident costs
Sales expenses
Soft Data
Work habits
Employee absenteeism
Tardiness
Visits to nurse
Safety-rule violations
Work climate
Employee grievances
Employee turnover
Discrimination charges
Job satisfaction
Attitudes
Employee loyalty
Employee self-confidence
Employee's perception of job responsibility
Perceived changes in performance
New skills
Decisions made
Problems solved
Conflicts avoided
Frequency of use of new skills
Development and advancement
Number of promotions or pay increases
Number of training programs attended
Requests for transfer
Performance-appraisal ratings
(Continued)
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