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enabled the practitioner to apply designed experiments in order to successfully
achieve process optimization. The analysis of the data helps to understand how
process characteristics (e.g., KPC 1 ,KPC 2 ,
,KPC n ) are affected by exploiting
the control factors. Experimental data obtained from this research provided vital
information for the new and unexplored medical micro-coiling industry.
...
3.6.3 System Scope
The scope of the system is to capture explicit knowledge in a common place
and disseminate this knowledge to enable the creation of tacit knowledge allow-
ing components to be produced to an accurate specification. Furthermore, the
system will encourage users to “think outside the box” by promoting users to
conduct further experiments where existing information in the system does not sup-
port the requirements. The system will automatically interpret these experimental
findings.
3.6.4 System Requirements
The focus of this chapter is on the use of experimentation as a method of knowledge
creation and the design of an appropriate IT-based system to support and facilitate
this activity. In previous sections, we discussed the meaning of knowledge and saw
that there were several perspectives of knowledge. It was identified that knowledge
is subjective and not objective as opposed to the traditional view.
As mentioned previously, to enable knowledge creation to occur it is important
that the different stages in the knowledge spiral be facilitated. The scope of the IT
system targeted three of the stages of the knowledge spiral:
Externalization (or tacit to explicit conversion): The system will store all the tacit
knowledge obtained as a result of these experiments in explicit form using a
variety of media such as procedural documents, videos, and images.
Combination (explicit to explicit conversion): The individual will be able to
search for relevant explicit knowledge and the system will help combine it into a
model that addresses the users' requirements.
Internalization (explicit to tacit conversion): The system will allow the individual
to use the explicit knowledge and apply it to their experimental work to further
enhance their knowledge.
The KMS does not support the socialization phase of knowledge creation (tacit to
tacit conversion). As part of the DOE process brainstorming and regular meetings
take place. However, since the company described here is a small company with
engineers working in close proximity to others there was not an urgent need for a
virtual facility to facilitate this stage of the knowledge spiral.
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