Information Technology Reference
In-Depth Information
References
Addleman, R. B. (1995). Value-driven healthcare.
The
Healthcare
Forum
Journal,
38
(6),
46-50.
Alavi, M. (2000). Managing organizational knowledge. In R. W. Zmud (Ed.),
Framing the
domains of IT management projecting the future. Through the past
(pp. 15-28). Cincinnati,
OH: Pinnaflex Education Resources, Inc.
Berry, L. L. (1995). Relationship marketing of services - growing interest, emerging perspectives.
Journal of the Academy of Marketing Science, 23
(4), 236-245.
Bitner, M. J., Ostrom, A. L., & Morgan, F. N. (2008). Service blueprinting: A practical technique
for service innovation.
California Management Review, 50(3),
66-94, 29.
Bowen, D. E. (1986). Managing customers as human resources in service organizations.
Human
Resource Management, 25
(3), 371-383.
Mills, P. K., Chase, R. B., & Margulies, N. (1983). Motivating the client/employee system as a
service production strategy.
Academy of Management Review, 8
(2), 301-310.
Mills, P. K., & Morris, J. H. (1986). Clients as “partial” employees of service organizations: Role
development in client participation.
Academy of Management Review, 11
(4), 726-735.
Claycomb, C., Lengnick-Hall, C. A., & Inks, L. W. (2001). The customer as a produc-
tive resource: A pilot study and strategic implications.
Journal of Business strategies
,
http://www.entrepreneur.com/tradejournals/article/75372920_1.html
Cline, R. J., & Haynes, K. M. (2001). Consumer health information seeking on the Internet: the
state of the art.
Health Education Research, 16
, 671-692.
Davenport, T., & Prusak, L. (1997).
Working knowledge: How organizations manage what they
know
. Cambridge, MA: Harvard Business School.
Fahey, L., & Prusak, L. (1998). The eleven deadliest sins of knowledge Management.
California
Management Review, 40
(3), 265-280.
Feder, H. M. (2008).
Value-driven health care initiative continues to evolve
. Managed Care
Outlook, January 1, 10-11.
Ferguson, T. (2002). Key concepts in online health: e-patients as medical researchers,
Ferguson
Report,
Retrieved on Jan 2008 from
http://www.fergusonreport.com/articles/fr00903.htm
Fottler, M. D., Ford, R. C., Roberts, V., & Ford, E. (2000). Creating a healing environment: The
importance of the service setting on the new customer oriented healthcare system.
Journal of
Healthcare Management, 45
(2), 91-106.
Grandinetti, D. A. (2000) Doctors and the Web: Help your patients surf the Net safely.
Medical
Economics, April
, 28-34.
Gustafson, D. H., Hawkins, R., Boberg, E., Pingree, S., Serlin, R. E., Graziano, F., et al. (1999).
Impact of patient-centered, computer-based health information/support system.
American
Journal of Preventive Medicine, 16
, 1-9.
Gustafson, D. H., McTavish, F. M., Boberg, E., Owens, B. H., Sherbeck, C., Wise, M., et al. (1999).
Empowering patients using computer-based health support systems.
Quality in Health Care, 8
,
49-56.
Halperin, A. (2007).
The wisdom of the medical crowd
, Business Week,
http://www.businessweek.
com/investor/content/apr2007/pi20070429_699650.htm?chan
=
technology_technology+
index+page_top+stories
Hansen, M. T., Nohira, N., & Tierney, T. (1999). What's your strategy for managing knowledge?
Harvard Business Review, March-April
, 106-116
HHS. (2007). Retrieved on May 18, 2008 from
http://www.hhs.gov/valuedriven/
Huber, G. P. (1991). Organizational learning: The contributing processes and the litera-
tures.
Organization Science, 2
(1), 88-115.
Kelley, S. W., Donnelly J. H., Jr., & Skinner, S. J. (1990). Customer participation in service
production and delivery.
Journal of Retailing, 66
, 315-335.
Liu, S. S., & Yuh-Yun Lin, C. (2007). Building customer capital through knowledge manage-
ment processes in the health care context.
Health Care Management Review, 32.2
(April-June),
92(10).
Search WWH ::
Custom Search