Databases Reference
In-Depth Information
Using the support tracker
The support tracker is another place to ask for support. Also, if we have submitted
a bug report, which is in fact a support request, the report will be moved to the
support tracker. If you have a SourceForge user account with e-mail forwarding
configured in your profile, you will be notified of this tracker change.
Using the bug tracker
In this tracker, we see bugs that have not yet been fixed, along with the bugs that
have been fixed for the next version. Bugs fixed for the next version keep a status of
"open" to avoid getting duplicate bug reports, but their priority level is lowered.
Environment description
As developers will try to reproduce the problem mentioned, it helps to describe your
environment. This description can be short, but should contain the following items:
• phpMyAdmin version (the team, however, expects that it's the current
stable version)
• Web server name and version
• PHP version
• MySQL version
• Browser name and version
Usually, it isn't necessary to specify the operating system on which the server or the
client is running, unless we notice that the bug pertains to only one OS. For example,
FAQ 5.1 describes a problem where the user could not create a table having more
than fourteen fields. This happens only under Windows 98.
Bug description
We should give a precise description of what happens (including any error
message, the expected results, and the effective results we get). Reports are easily
managed if they describe only one problem per bug report (unless the problems
are clearly linked).
Sometimes, it might help to attach a short export file to the bug report to help
developers reproduce the problem. Screenshots are welcome.
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