Information Technology Reference
In-Depth Information
TA
= Trust Attitude
DtT
= Decision to Trust
AoT
= Act of Trusting
AoT
DtT
DtT
TA
TA
TA
Figure 2.1
Trust stages and layers
in its richer use, a
decision
and
intention
based on that disposition;
and then the
act
of
relying
upon
Y
's expected behavior;
and the consequent overt social
interaction
and
relation
with
Y
.
The trust attitude/disposition is a determinant and precursor of the decision, which is a
determinant and a precondition of the action; however, the disposition and the intention
remain as necessary
mental constituents
during the next steps.
Let us introduce an example to better clarify the different concepts: Xania is the new director
of a firm; Mary and Yody are employees, possible candidates for the role of Xania's secretary.
Now, consider these three different aspects (and components) of Xania's trust towards them:
1) Xania evaluates Mary on the basis of her personal experience with Mary, if any, of Mary's
CV and of what the others say about Mary; on such a basis she forms her own opinion and
evaluation
about Mary: how much she considers Mary trustworthy as a secretary? Will this
trust be enough for choosing Mary and deciding to bet on her?
2) Now Xania has also considered Yody's CV, reputation, etc.; she knows that there are no
other candidates and
decides
to count on Yody as her secretary; i.e. she has the
intention
of delegating to Yody this job/task when it comes to reorganizing her staff.
3) One week later, in fact, Xania nominates Yody as her secretary and uses him, thus actually
she trusts him for this job: the trust relationship is established.
In situation (1) Xania has to formulate some kind of trust that is in fact an
evaluation
about
Mary as a secretary. This trust might be sufficient or not in that situation. Since she knows that
there is also another candidate she cannot decide to choose Mary (she has to wait for this) but
she can just express a mere evaluation on her, and perhaps this evaluation is not good enough
for being chosen (even if it has been made before next candidate's evaluation).
In situation (2) Xania arrives at a decision that is based on trust and is the decision to trust.
It is also possible that - in Xania's opinion - neither Mary nor Yody are suitable persons
with respect to the secretary's role and she might take the decision not to trust them, and to
consider different hypotheses: i) to send a new call for a secretary or ii) to choose the least
and impulses. Consider however, that those two 'forms' of trust can coexist: there may be an explicit evaluation joined
with (eliciting or based on) a feeling (Castelfranchi, 2000b).
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