Getting help with IDEA - IntelliJ IDEA in Action - page 485

A.2.1 Reporting bugs and requesting features

If you find a bug in the software, or you have an idea about how to make IDEA bet-
ter, the folks at JetBrains want to hear from you. At the JetBrains network site
(www.intellij.net), you can log in to the bug-tracking system to submit bugs and
feature requests or check on the status of previously filed requests. You can even
vote on which requests you're most interested in getting resolved.
If something bad happens while IDEA is running, you'll see a dialog that lets
you automatically report the problem to the IDEA technical staff. You can track
the status of the problem through tracking tools on the website, if you sign up for
a bug-tracking account.

If you find a valid bug in the IDE , we encourage you to submit the bug to
JetBrains. Doing so only takes a second; and, thanks to JetBrains' com-
mitment to publishing and addressing its bug list, you'll help improve
the product for everyone.

NOTE

A.2.2 Technical support from actual people

If you have a maintenance and support agreement with JetBrains, you can access
special support features on the web site. (Consult your licensing contract for the
details of your specific support terms.) Technical support from JetBrains (at the
time of this writing) is provided as unlimited email support on installation and
operation of the software in accordance with its documentation. In addition to
the direct channel, JetBrains' user forums at www.intellij.net host a community of
IDEA -savvy users who actively discuss the JetBrains line of products.