A General Framework for Inclusive Lifelong Learning in Higher Education Institutions with Adaptive Web-Based Services that Support Standards - E-Infrastructures and Technologies for Lifelong Learning - page 31

Chapter 2
A General Framework for
Inclusive Lifelong Learning in
Higher Education Institutions
with Adaptive Web-Based
Services that Support Standards
Olga C. Santos
aDeNu Research Group, Computer Science School, UNED, Spain
Jesus G. Boticario
aDeNu Research Group, Computer Science School, UNED, Spain
ABSTRACT
The chapter introduces some key issues of a general framework to support the full participation of students
with functional diversity issues (i.e. disabilities) in the learning process by covering the full life cycle
of service adaptation at Higher Education institutions. This support is achieved in terms of combin-
ing universal design approaches and personalization techniques. Firstly, standards and specifications
that try to cover the wide range of possible user needs are considered. Secondly, dynamic contextual
recommendations are applied during the course execution to provide the inclusive personalization sup-
port. The approach is designed for Higher Education institutions, which are required to integrate this
inclusive support into their existing services infrastructure. This framework is analyzed in the context
of the EU4ALL project. In particular, the authors of this chapter describe the key components where the
research has focused; specifically service based recommendations in order to support some adaptive
and inclusive end-user services at UNED.