Database Reference
In-Depth Information
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Send notifications for escalated incidents or problems. When an incident or problem is
escalated, you can send an e-mail notification, assign an owner, or set a priority for the
incident or problem.
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Auto-assign priority levels. Just as with ownership, you can assign a priority level automatically
when an incident is created. You can then sort by priority in the Incident Manager console and
work on high-priority incidents first.
Summary
Incident Manager provides administrators with a central point of control for managing events, incidents, and
problems within the infrastructure detected by Enterprise Manager. It allows you to monitor and resolve service
disruptions quickly and efficiently, and provides a way to manage a smaller number of meaningful incidents rather
than numerous discrete events. Using its integration with My Oracle Support allows you to access integrated Oracle
expertise to accelerate incident and problem diagnosis and resolution.
