Database Reference
In-Depth Information
Figure 12-23.
The My Oracle Support Knowledge tab in Incident Manager
The Updates tab shows information on any updates that have been made to the incident. (In this example, there
haven't been any updates, so the screenshot is not included.) You can also see any related events and incidents by
clicking the final tab (again, not shown here as there are none yet for this particular incident).
Let's move now to the Tracking region on the General tab. Here you can acknowledge the incident, add a
comment to it, or manage it (which also allows acknowledging the incident or adding a comment to it). Click the
Manage button to access the screen shown in Figure
12-24
.
Figure 12-24.
Managing the workflow for an incident
