Database Reference
In-Depth Information
This heterogeneous group consists of a set of targets that includes hosts, databases, and WebLogic servers. This
rule set has two rules. The first is a Target Down rule; the criteria for the rule are any database or WebLogic servers
that are down. In this case, the action is to automatically create an incident and set its priority to high. The second rule
within this rule set has to do with sending notifications. The criteria for this rule are for any incident on the targets
within
PROD-GROUP
that has a severity of Fatal, Critical, or Warning. The actions here are to send an e-mail only if the
severity is set to Warning, or to send a page if the severity is set to either Fatal or Critical.
Incident Manager User Interface
Now that you understand the basic terminology and concepts behind incident management, let's spend a bit of time
introducing the Incident Manager user interface. The user interface has two parts:
•
The incident rule setup interface, used to create your own incident rules to automate
responses for incidents and events
•
The Incident Manager console, which is used to search for, view, and manage outstanding
incidents, events, and problems
Let's look at creating your own incident rules first.
Creating Incident Rules
To create an incident rule, you need to click the Setup menu from the upper right of any screen and then choose
Incidents ä Incident Rules, as shown in Figure
12-5
.
Figure 12-5.
Accessing the Incident Rules - All Enterprise Rules page
