Database Reference
In-Depth Information
can also generate comprehensive reports for configuration changes with details including what, when, and where the
changes were done and by whom.
On many levels, change management can be used to identify current settings, compare changes, and track
changes back to when they changed. Change management is a tool that not only DBAs, but also the whole
IT department, will love.
Defect Diagnostics
Oracle Enterprise Manager offers a great solution for troubleshooting problems and diagnosing defects anywhere
within the IT stack. The Support Workbench and Incident Manager are key components to EM12c capabilities for
defect diagnostics.
The Support Workbench interacts with the advanced fault diagnostic infrastructure of the Oracle database for
detecting, diagnosing, and resolving problems in the Exadata Database Machine. It offers an easy-to-use graphical
interface to investigate reports and resolve the problems in the Exadata infrastructure. It helps minimize the time to
resolve any problem by packaging diagnostic data using IPS, helping obtain a support request number, and uploading
the IPS package to Oracle Support. It supports viewing and reporting of incidents with correlated packaging from the
database, Automatic Storage Management (ASM) through to Exadata.
Figure
8-24
shows the Support Workbench for an Exadata cell. If there was an issue, you could gather all the files
needed through this interface and report the incident to Oracle for resolution.
Figure 8-24.
Support Workbench for an Exadata cell
