Information Technology Reference
In-Depth Information
Review All the Key Topics
Review the most important topics in the chapter, noted with the key topics icon in the
outer margin of the page. Table 2-5 lists and describes these key topics and identifies the
page numbers on which each is found.
Table 2-5
Key Topics for Chapter 2
Key Topic
Element
Description
Page
Number
Text
CME interaction with IP phones; functions of SCCP and SIP
33
List
Key features of CUCM
37
Text
Understanding the CUCM Publisher and Subscriber roles and
relationships
39
Note
Understanding the difference between a primary CUCM server
and the Publisher server
41
List
Method used to route incoming calls to Cisco Unity Connec-
tion server from CUCM
43
Definitions of Key Terms
Define the following key terms from this chapter, and check your answers in the Glossary:
Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Man-
ager Express (CME), Cisco Unity Connection, Cisco Unified Presence, automatic call dis-
tribution (ACD), Skinny Client Control Protocol (SCCP), Session Initiation Protocol (SIP),
Real-Time Transport Protocol (RTP), Internet Telephony Service Provider (ITSP), digital
signal processors (DSP), Cisco Unity Express (CUE), interactive voice response (IVR),
CUCM Publisher, CUCM Subscriber, CUCM Business Edition, Intracluster Communica-
tion Signaling (ICCS), Voice Profile for Internet Mail (VPIM), Cisco Unified Personal
Communicator
