Glossary - CCNA Voice 640-461 - page 468

Call Detail Record Analysis and Reporting (CAR) A built-in reporting system that
allows administrators to easily generate reports from the CDR/CMR database.

call handler A software element that answers a call, typically plays an informational greet-
ing recording, may offer user input options for navigation, and may allow transfer of the call
to other call handlers or user extensions.

Call Management Record (CMR) A log of voice quality statistics about IP phone calls.

call park A Cisco Unified CME feature that allows you to park a call on hold in a virtual
“parking spot” until it can be retrieved.

call pickup A Cisco Unified CME feature that allows you to answer another ringing phone
in the network.

call routing rules One of the primary mechanisms that CUC uses to analyze and direct
calls to the appropriate call handler, conversation, or extension. Two basic types are available:
Direct, for calls dialed directly to CUC, and Forwarded, for calls forwarded because of Busy
or RNA events.

channel associated signaling (CAS) A method of digital signaling in which signaling
information is transmitted using the same bandwidth as the voice.

Cisco Configuration Assistant (CCA) The GUI tool created by Cisco to provision, man-
age, troubleshoot, and maintain the Smart Business Communications System.

Cisco Discovery Protocol (CDP) Protocol that allows Cisco devices to discover other,
directly attached Cisco devices. Switches also use CDP to send voice VLAN information to
attached IP phones.

Cisco Emergency Responder Dynamically updates location information for a user based
on the current position in the network and feeds that information to the emergency service
provider if an emergency call is placed.

Cisco Inline Power Cisco-proprietary, prestandard method of supplying power over an
Ethernet cable to attached devices.

Cisco IOS license A license from Cisco that allows a router to run the IOS software; most
newly purchased routers come with an IOS license.

Cisco Smart Assist The name commonly associated with the group of wizard-like features
integrated into the Cisco Configuration Assistant that simplifies the provisioning and mainte-
nance of the SBCS suite.

Cisco Unified Communications An architecture that seeks to minimize the differences
between the way we would like to communicate and the way we have to communicate given
time, device, and location constraints.

Cisco Unified Communications 500 (UC500) The small business call processing plat-

form that is able to support up to 48 users.

Cisco Unified Communications Manager The multiserver call processing platform that is

able to support up to 30,000 users per cluster.