Information Technology Reference
In-Depth Information
Figure 17-11
Mailbox Store Report
In a larger organization, employees sometimes leave the company, and the voicemail ad-
ministrators may not be aware of it. The Unused Voice Mail Accounts Report makes it
simple to spot accounts that have not been used recently, allowing the administrator to
take the appropriate action. Figure 17-12 shows the Unused Voice Mail Accounts Report.
It is common to track the number of calls that CUC makes, either for statistical purposes
or for actual cost billing purposes. Remember that CUC can place calls at the user's re-
quest (assuming their CoS allows it), and these calls can incur toll charges. Likewise, if
CUC performs Message Notification, it is possible that some of those calls may incur toll
charges as well. There are three Billing reports available to allow administrators to easily
correlate the number and time of these kinds of calls with the user account that caused
them to be placed:
Transfer Call Billing Report lists:
Name, extension, and billing ID of the user
Date/time stamp for the call
Called number
Transfer result (Connected, Ring No Answer, Busy, or Unknown)
 
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