Information Technology Reference
In-Depth Information
The following reports are available to users, Managers, and Administrators, as indicated in
each description:
Bills
Individual: Available to users, Managers, and Administrators. Provides call infor-
mation for a specified date range in summary or detail format. Report can be
viewed or e-mailed.
Department: Available to Managers and Administrators. Provides call and QoS
information in summary or detail format, for all users who report to the Manager
or to selected users.
Top N
By Charge: Available to Managers and Administrators. The report lists the top
number of users in order of call charges for the specified time period (N is the
number of users in the list). Reports can also be configured to report by charges
to the destination of the calls, or by all calls, which lists the top N calls that
incurred the most charges.
By Duration: Available to Managers and Administrators. Reports list users sorted
by duration of call during the specified time period. The report can also list top
calls in order of duration by destination or all calls by duration.
By Number of Calls: Available to Managers and Administrators. Reports list
users by number of calls or extensions by number of calls.
Cisco Unified Communications Manager Assistant
Manager Call Usage: Available to Administrators. Reports list summary or
detail information for call completion by Managers using Cisco Unified
Communications Manager Assistant. Reports can list the calls Managers made for
themselves, calls that assistants handled for Managers, or calls handled by both
for Managers.
Assistant Call Usage: Available to Administrators. Reports can list the calls
assistants made for themselves, calls that assistants handled for Managers, or calls
handled by assistants for both assistants and Managers.
Cisco IP Phone Services: Available to Administrators, this report shows selected
IP Phone services, the number of users subscribed to the services, and the utilization
percentage for each.
Example Report Generation
The following steps illustrate how to generate a report using the CAR tool. As an example,
we run a report that tells us what users have made the most calls:
1. Navigate to the CAR Reports tool at https://<ip_address>/car, as shown in Figure 16-4.
2. Select User Reports > To p N > By Number of Calls , as shown in Figure 16-5.
3. The next screen allows you to define the parameters for the report, including call
types, user types, and date range, as shown in Figure 16-6.
 
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