Information Technology Reference
In-Depth Information
This chapter includes the following topics:
Describe How to Provide End-User Support for
Connectivity and Voice Quality Issues:
This sec-
tion reviews the basic troubleshooting method as it
applies to a Unified Communications environment.
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Describe CUCM Reports and How They Are
Generated:
This section reviews the content of the
built-in reports for CUCM and how to create them.
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Describe CUCM CAR Reports and How They
Are Generated:
This section reviews CUCM Call
Detail Record reports and how they are created.
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Describe Cisco Unified RTMT:
This section reviews
the RTMT and how to use it for system monitoring.
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Describe the Disaster Recovery System:
This
section summarizes the features and uses of the na-
tive backup and restore service in CUCM.
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