Information Technology Reference
In-Depth Information
CHAPTER 15
Common CME Management and
Troubleshooting Issues
If it worked right the first time every time, none of us would have jobs! This chapter dis-
cusses how to handle questions and troubleshoot Cisco Unified Communication Manager
Express (CME). The chapter is divided into the three major areas of troubleshooting typi-
cally encountered on production networks: IP phone registration issues, dial-plan issues,
and Quality of Service (QoS) issues.
The “Do I Know This Already?” quiz allows you to assess whether you should read this
entire chapter or simply jump to the “Exam Preparation Tasks” section for review. If you
are in doubt, read the entire chapter. Table 15-1 outlines the major headings in this chapter
and the corresponding “Do I Know This Already?” quiz questions. You can find the an-
swers in Appendix A, “Answers Appendix.”
Table 15-1
“Do I Know This Already?” Foundation Topics Section-to-Question Mapping
Foundation Topics Section
Questions Covered in This Section
Troubleshooting
1-2
Troubleshooting Common CME Registration Issues
3-7
Troubleshooting Common Dial-Plan and QoS Issues
8-10
1.
You are planning a structured troubleshooting approach for an IP phone registration
issue. You just defined the problem; what is your next step?
a.
Consider the possibilities.
b.
Gather the facts.
c.
Create an action plan.
d.
Implement an action plan.
