Information Technology Reference
In-Depth Information
Table 14-3
CUPC Troubleshooting Quick Reference
Symptom
Things to Check
Users are not shown as on the phone
during an active call.
Verify that the SIP trunk between CUCM and
CUPS exists and is correctly configured.
Verify that the user is associated with the line
(check the configuration of IP Phone, Device Pro-
file, or CSF as appropriate) in CUCM.
User cannot log on to CUPC.
Verify that the user account is not locked.
Verify the correct server IP address in CUPC (the
user may have changed it).
If using the host name instead of the IP address,
verify that DNS is available and correctly config-
ured.
Verify the license capabilities assignment in
CUCM.
User cannot add contacts; search
returns no results.
Verify that the user is associated with the correct
LDAP profile in CUPS.
Verify LDAP Search Context in CUPS.
User cannot control the IP Phone
9971.
Verify that the IP Phone is associated with the user
in CUCM.
Verify that the Allow Control of Device from CTI
box is checked on the device configuration page in
CUCM.
Verify that the user is a member of both the
Standard CTI Enabled and Standard CTI Allow
Control of Phones supporting Connected Xfer
and Conf groups.
 
 
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