Information Technology Reference
In-Depth Information
Step 5: Associate the CSF Device with the End User in CUCM
On the End User configuration page, under the
Device Information
section, add the
newly created CSF device to the
Controlled Devices
list by clicking the
Device Associa-
tion
button. Click
Save
.
Enabling End Users for CUPC in Cisco Unified Presence
CUPC has a tight integration with CUPS. On the CUPS server, there are several configura-
tions that must be built to support CUPC features, such as accessing voice mail messages
from the CUPC client, desk phone control mode, LDAP directory lookups, and CCMCIP-
based user device information. Some features might not be necessary in some deploy-
ments. The following list summarizes these features and the CUPS configurations required
to support them:
Access personal voice mail using CUPC:
CUPC can retrieve and process voice
messages from a voice messaging server. There are several interconnected steps that
must be configured to support the feature in CUPC, as follows:
1.
■
Define the Mailstore:
In CUPS, navigate to
Application
>
Cisco Unified
Personal Communicato
r>
Mailstore
and select
Add New
. Configure a
Name
and
IP address
for the voice messaging server, optionally modifying the port
and protocol as appropriate for the messaging server deployment. This particu-
lar configuration allows the use of IMAP to retrieve voice messages.
2.
Define the Voicemail Server:
Navigate to
Application
>
Cisco Unified Personal
Communicator
>
Voicemail Server
. Click
Add New
. The
Server Type
can be
Unity
or
Unity Connection
. Set the appropriate
IP Address
, and then click
Save
.
3.
Define the Voicemail Profile:
Navigate to
Application
>
Cisco Unified Personal
Communicator
>
Voicemail Profile
. Select the previously configured
Mailstore
and
Voicemail Server
.
Allow Desk Phone Control:
CUPC can control the user's desk phone using CTI. To
enable this function, perform the following steps:
1.
■
Navigate to
Application
>
Cisco Unified Personal Communicator
>
CTI
Gateway Server
. Click
Add New
. Enter a
Name
and
IP Address
.
2.
Navigate to
Application
>
Cisco Unified Personal Communicator
>
CTI
Gateway Profile
. Verify that the auto-created entry exists.
Allow LDAP Directory Lookups:
CUPC can access the local LDAP directory to
provide a list of users that can be clicked-to-dial:
1.
■
Navigate to
Application
>
Cisco Unified Personal Communicator
>
LDAP
Server
. Click
Add New
. Enter a
Name
and
IP Address
, and then click
Save
.
2.
Navigate to
Application
>
Cisco Unified Personal Communicator
>
LDAP
Profile
. Configure a
Name
and the LDAP account and password used to access
the LDAP system. In the
Search Context
field, enter the LDAP search string (in
the same syntax as used for LDAP Sync on CUCM) that contains the CUPC
users. From the
Primary LDAP Server
drop-down, select the LDAP server con-
figured in Step 1.
