Information Technology Reference
In-Depth Information
For IP Phone 69XX series models: Add the user to the Standard CTI Allow Con-
trol of Phones supporting Rollover Mode group.
For IP Phone 89XX and 99XX series models: Add the user to the Standard CTI
Allow Control of Phones supporting Connected Xfer and conf group.
Step 3: Associate the Directory Numbers with the End Users in CUCM
Navigate to Device > Phone , select the user's IP Phone, and go to the Directory Number
Configuration. Select the Allow Control of Device from CTI checkbox. If using Exten-
sion Mobility, click to enable the same box on the appropriate Device Profile configura-
tion page for the user.
Next,scrolldowntothe Users Associated with Line section and click the Associate End
Users button. Select the user associated with this DN and click Add Selected .Click
Apply Config .
Step 4: Create a Cisco Unified CSF Device
At this point, you need to set up CUPC in softphone mode. Navigate to Device > Phone
and click Add New . Select the appropriate Phone Type for the version of CUCP in use.
The Key Concept following Step 4 provides the detail you need to know to select the cor-
rect Phone Type.
Next, select the Allow Control of Device from CTI checkbox. Then, select a Device Se-
curity Profile followed by a SIP Profile . On the user's Directory Number configuration
page, associate this new CSF device with the same DN as on the user's primary IP Phone.
Verify that the user is associated with the DN.
Key Concept:
Keep this in mind with respect to the version of CUPC in use:
Key
To p i c
1. If using CUPC version 8.0+, select Cisco Unified Client Services Framework as the
Phone Type:
CSF devices can be named anything you like; there isn't a naming convention, but
there is a limit of 15 characters (letters and numbers only).
2. If using CUPC version 7.0, select Cisco Unified Personal Communicator as the Phone
Type. CUPC version 7.0 devices must follow a specific naming convention:
The CUPC v7.0 device name must start with the letters “ UPC ,” followed by a deri-
vation of the username.
The CUPC v7.0 device name can contain only numbers and uppercase letters; it
can be a maximum of 12 characters after the “UPC” prefix.
For example: The CUPC 7.0 device name for the user ID “Mike.Valentine” would
be “UPCMIKEVALENTIN.”
This might seem counterintuitive at first. Just remember that the CSF is the newer way of
doing things, so the newer version of CUPC uses CSF. The newer version has no naming
restrictions; again, newer is easier and fancier.
 
 
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