Information Technology Reference
In-Depth Information
directory can be searched from the CUPC interface. CUPS can communicate with Ex-
change using Outlook Web Access (a Web Distributed Authoring and Versioning inter-
face provided by Exchange). The CUPS user database is synchronized with CUCM, which
in turn may synchronize its user database with LDAP. CUPS can redirect user authentica-
tion to LDAP, providing a single sign-on experience for users. Figure 14-5 shows CUPS in-
tegration with LDAP.
Cisco Unified
Communications
Manager
Cisco Unified
Presence
Cisco Unified Personal
Comm
un
icator
LDAP
Login
Request
Login
Search Query
Authentication
Authentication
Results
Figure 14-5
CUPS Integration with LDAP
Integration with Cisco Unity Connection
CUPS integration with CUC provides the user with the ability to sort, view, listen to, and
delete voicemail messages, and call the sender of voicemail messages, all from the CUPC
interface. Presence information for the sender is displayed, allowing the user to select how
to communicate with the sender or escalate to a call, message, or conference. Interaction
with the CUC mailbox is via Internet Message Access Protocol (IMAP) and requires a
voicemail profile to be configured on the CUPS server. Figure 14-6 illustrates CUPS inter-
action with CUC.
Cisco Unified
Communications
Manager
Cisco Unified
Presence
Cisco Unified Personal
Comm
un
icator
LDAP
Login
Request
Login
Search Query
Authentication
Authentication
Results
Figure 14-6
CUPS Integration with CUC
Integration with Conferencing Resources
CUPS uses WebEx or MeetingPlace for its conferencing capability. The use of WebEx re-
quires a local Meeting Center server. Communication with conferencing server is via
Macromedia Flash using HTTP or HTTPS for transport. Figure 14-7 shows CUPS integra-
tion with conferencing resources.
Integration with Calendar Resources
CUPS can integrate with Microsoft Exchange 2003 or 2007 (Active Directory 2003 or
2008 is required) to provide access to calendar status (Free/Busy/Out of Office) and map
that status to a Presence status (Available, Busy, Away). A special Exchange account (with
