Information Technology Reference
In-Depth Information
CUPC System Requirements
Refer to the Cisco documentation at
www.cisco.com/en/US/products/ps6844/index.html
for current system requirements for Windows and Macintosh operating systems (OS).
Cisco Unified Client Services Framework
The Cisco Unified Client Services Framework (CSF) provides the foundation of all Unified
Communications client software. It is part of CUPC, but it also extends the functionality
of Microsoft Outlook and WebEx Connect. The core functionality of the CSF is voice
and video, secure communication with CUCM, and communication with text (IM) servers
such as CUPS. CSF provides audio and video call control and advanced features, such as
visual voicemail support.
Key
To p i c
Only one CSF client can be installed at one time on a client PC; for example, CUPC and
Cisco Unified Communications Integration for Microsoft Office Communicator cannot
co-reside on the same client computer.
Cisco Unified Communications Manager IP Phone Service
The Cisco Unified Communication Manager IP Phone (CCMCIP) Service was originally
used to provide authentication, directory services, and help for end users. It has been
adapted for use by CUPC and CSF clients to retrieve a list of devices on which the user can
be reached when they log in. Figure 14-3 illustrates CUPC's use of the CCMCIP service.
Devices
Associated
with
End User
Login Process
Request Device
Device Info
Cisco Unified
Personal
Communicator
Cisco Unified
Client Services
Framework
Cisco Unified
Communications Manager
Figure 14-3
CCMCIP Interaction
Cisco IP Phone Messenger
Cisco IP Phone Messenger (IPPM) is an IP phone service that allows a user to build a con-
tact list and see the Presence status of those contacts, all from their IP desk phone. The
service also allows users to read and clear IM messages from others, respond to the sender
by calling them, or send preconfigured text messages directly from the phone. (The text
of these messages can be customized by the CUCM administrator.) Users can also change
their Presence status using the IP phone.
The background components of IPPM include XML-over-HTTP signaling between the IP
phone running the service and CUPS, and XMPP between CUPS and CUPC on the user's
workstation. SIP is used for communication with SIP proxy or registrar servers. Figure
14-4 illustrates protocol interactions when using IPPM.
