Information Technology Reference
In-Depth Information
Cisco Unified
Personal
Communicator
CTI/QBE
XMPP
Cisco Unified
Presence
Cisco Unified
Communications
Manager
Figure 14-1
CUPC in Deskphone Mode
Softphone mode: When the IP phone is not available or the user is away from his
desk, CUPC activates the associated softphone based on the Cisco Unified Client
Services Framework (CSF), which registers the softphone with CUCM as a SIP device
(see Figure 14-2). The CUCM administrator must create the CSF device in order to
enable this functionality.
Cisco Unified
Personal
Communicator
SIP
XMPP
Cisco Unified
Presence
Cisco Unified
Communications
Manager
Figure 14-2
CUPC in Softphone Mode
Enterprise Instant Messaging
CUPC provides TLS-secured Chat and Group Chat capability. Ad-Hoc Group Chat ses-
sions are stored in memory on the CUPC server. The Persistent Chat feature enables group
chat rooms where the conversation persists even when all participants have left the chat
session. If Persistent Chat is enabled, it requires an external database to store the chat
rooms and conversations. Offline IM allows chat messages to be sent to users who are
currently offline; these messages are stored in the local IDS database on the CUPS server.
Key
To p i c
The Jabber XCP message routing system has been modified in the CUPS implementation
to improve functionality when users are available on multiple devices. Messages are
 
 
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