Information Technology Reference
In-Depth Information
Voice Messaging with SRST and AAR
In the event the IP WAN fails, calls can be rerouted over the PSTN using Automated Alter-
nate Routing (AAR) or Survivable Remote Site Telephony (SRST). If the CUC server is nor-
mally reached over the WAN from by branch user, in the event of an outage, these systems
reroute the call to CUC over the PSTN, too. When the call arrives at CUC, the ten-digit
PSTN caller ID will not be recognized as a mailbox owner unless it is added as an alternate
extension for the user (the same goes for each other user on the system as well).
Voicemail Box
When creating the user mailboxes, the administrator can choose whether to list the user
in the directory or not, record the voice name (the spoken version of the username; CUC
speaks the name in the configuration page if the name is not recorded), and record a greet-
ing. The administrator can also require the user to go through these steps at his next login.
Private Distribution Lists
Each user is permitted to create up to 99 private DLs, each with a maximum of 999 mem-
bers. Lower limits can be set in the CoS or individually per user. Private DLs are visible
only to the user who created them (and to administrators).
Notification Devices
In addition to the MWI lamp on the IP phone, users can be notified of new messages by
way of up to three PSTN numbers (mobile phone, home phone, and pager) and e-mail.
Toll call control is handled by restriction tables that define what numbers CUC can call
for message notification. When CUC calls the configured number, it informs the user that
there is a new voice message and prompts the user to authenticate before playing the
message.
User Creation Options
There are several ways to create or import user accounts into CUC:
Key
To p i c
Manual creation: Creates users one at a time. All user data is maintained locally in
the CUC database.
Bulk administration: Creates many users at once from data in a .csv file. All user
data is maintained locally in the CUC database.
Migration from Cisco Unity: Users can be migrated and imported using the Con-
solidated Object Backup and Restore Application Suite (COBRAS) tool. COBRAS
helps administrators migrate users from a Cisco Unity system to a Cisco Unity
Connection system. The users can be imported with or without their mailboxes.
Import from CUCM: Synchronizes the CUC user database with an existing CUCM
database. Some user data is maintained in CUCM and copied to CUC, but CUC-spe-
cific data is locally maintained in the CUC database.
 
 
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