Information Technology Reference
In-Depth Information
Figure 13-4 illustrates the basic components of a CoS.
Recorded Name Length
Timers
Greeting Length
Message Length
IMAP
Class
of
Service
Features
Unified Personal Communicator
Personal Call Transfer Rules
Distribution Lists
Restrictions
Restriction Tables
Figure 13-4
CoS Components
Password Settings
On this page, the administrator can lock and unlock the account, control when and if the
password must be changed, and set the
Authentication Rule
. All these can be set for both
the
Voicemail
password and the
Web A p pl ic a t io n
password.
Roles
Roles define one of the default administrative capability assignments, as described in
Table 13-2.
Transfer Rules and Greetings
Three transfer rules are defined by default. The
Standard
rule cannot be modified and is
active by default. The
Alternate
rule can be modified to be active according to a different
schedule or a specific end date. The
Closed
rule takes effect during defined closed hours.
These rules are applied to determine the behavior of the user's mailbox, including which
greeting is played to callers. The available greetings are the following:
Alternate:
Used for personalization of the voicemail box with a custom greeting.
■
Busy:
Plays when the user's extension is busy.
■
Internal:
Plays only to internal (on-net) callers.
■
Holiday:
Plays when the Holiday schedule is in effect.
■
Closed:
Plays when the Closed schedule is in effect.
■
Standard:
Plays the default “<
user name
> is not available...” greeting.
■
