Information Technology Reference
In-Depth Information
CHAPTER 12
The explosion in mobile technology has made communication possible from a huge array
of devices, including home phones, cellular phones, WiFi-enabled smartphones, tablets,
laptops, desktops, and specialized wireless IP phones. It has never been easier to stay in
touch. But all this has created its own set of problems: Managing all the different methods
of communication, all the phone numbers and voicemail boxes takes increasingly more
time and creates more confusion.
In a business environment (and increasingly in a personal context), this confusion creates
inefficiencies that actually impair communications instead of facilitating them. That might
mean a loss of valuable business or simply missing an important call. The Unified Mobil-
ity feature set allows a person to be reached at a single number, and to place calls from
any device and have all calls appear to come from that same number, creating a consistent
point of voice contact and greatly simplifying the management of voice communications
with an individual.
This chapter defines, describes, and reviews the implementation steps for both of these
mobility features, explaining the advantages, drawbacks, and integration of each with the
Cisco Unified Communications Manager (CUCM) architecture.
The “Do I Know This Already?” quiz allows you to assess whether you should read this
entire chapter or simply jump to the “Exam Preparation Tasks” section for review. If you
are in doubt, read the entire chapter. Table 12-1 outlines the major headings in this chapter
and the corresponding “Do I Know This Already?” quiz questions. You can find the an-
swers in Appendix A, “Answers Appendix.”
Table 12-1
“Do I Know This Already?” Foundation Topics Section-to-Question Mapping
Foundation Topics Section
Questions Covered in This Section
Mobile Connect
1-3, 6
Mobility (General)
4-5
Mobile Voice Access
7-9
