Information Technology Reference
In-Depth Information
7.
Select the
Hunt
option for each call state (No Answer, Busy, and Not Available) from
the pull-down. The Hunt options determine if and when the call will move from the
current Line Group to the next Line Group in the Hunt List.
8.
Add DNs to the Line Group. The order in which the DNs are listed may be important
depending on the earlier choice of distribution algorithm.
9.
Click Save.
Figure 11-16 shows the Line Group Configuration page.
Figure 11-16
Line Group Configuration
Create Hunt Lists
1.
Navigate to
Call Routing
>
Route/Hunt > Hunt List
.
2.
Click
Add New
.
3.
Specify a
Name
.
4.
Set the
CUCM Group
in order to provide CUCM redundancy for the Hunt List.
5.
Click
Save
. The Hunt List configurations now appear on the page.
6.
Add line groups
to the Hunt List. The Hunt List is always top-down processed, so the
order of the Line Groups is important; use the arrows to adjust the order if needed.
7.
Click
Save
when the desired Line Groups appear in the correct order.
Create a Hunt Pilot
1.
Navigate to
Call Routing
>
Route/Hunt
>
Hunt Pilot
.
2.
Click
Add New
.