Information Technology Reference
In-Depth Information
CME_Voice(config-ephone-dn)#
pickup-group 5509
CME_Voice(config-ephone-dn)#
ephone-dn 4
CME_Voice(config-ephone-dn)#
pickup-group 5510
CME_Voice(config-ephone-dn)# ephone-dn 5
CME_Voice(config-ephone-dn)#
pickup-group 5510
CME_Voice(config-ephone-dn)#
ephone-dn 6
CME_Voice(config-ephone-dn)#
pickup-group 5510
Note:
When you assign the first ephone-dn to a call pickup group number, CME creates
the call pickup group. No additional command is needed for the call pickup group
creation.
After you assign the ephone-dns to the respective call pickup groups, users can begin an-
swering other ringing phones. CME permits three methods to answer other ringing phones:
Directed pickup:
You can pick up another ringing phone directly by pressing the
PickUp softkey and dialing the DN of the ringing phone. CME then transfers the call
and immediately answers it at your local phone.
■
Key
To p i c
Local group pickup:
You can pick up another ringing phone in the same call pickup
group as your phone by pressing the GPickUp button and entering an asterisk (*)
when you hear the second dial tone.
■
Other group pickup:
You can pick up a ringing phone in another group by pressing
the GPickUp button and entering the other group number when you hear the second
dial tone.
■
If multiple phones are ringing in the user's call pickup group, CME answers the oldest
ringing phone when the user invokes call pickup.
Note:
The GPickUp softkey functions differently depending on the call pickup configu-
ration in CME. If there is only one group configured in CME, pressing the GPickUp but-
ton automatically answers the call from your own group number. You will not hear a sec-
ond dial tone, and you do not need to dial an asterisk to signify your own group, because
only one group is defined. After you configure multiple groups in CME, you hear a second
dial tone after pressing the GPickUp softkey; at this point, you can dial either an asterisk
for the local group or another group number.
Tip:
By default, users can pick up other ringing phones managed by CME by using the
directed pickup method, described previously, regardless of the destination device being
assigned to a Call Pickup group. To disable this feature, enter the command no
service
directed-pickup
from telephony service configuration mode. After you enter this com-
mand, the PickUp softkey on the IP phones operates as a local group pickup button.
Pressing the softkey then immediately answers ringing calls in your own local pickup group.
