Information Technology Reference
In-Depth Information
call park slot. You can either allow CME to park calls randomly at the first available
ephone-dn or allow users to choose the extension where the call is parked. Each of these
scenarios fits different environments. Calls being parked at random extensions might work
well for a warehouse environment with a voice-paging system. When an employee has a
call, the receptionist could announce, “Larry, you have a call on 5913,” over the loud-
speaker, at which point Larry could go to a phone and dial the extension to pick up the
call on hold.
Figure 7-10
Using CCP to Configure Transfer Patterns
Choosing extensions would work well for an electronics superstore in which each depart-
ment responded to a known extension number. For example, software could be extension
301, cameras could be extension 302, and so on. The receptionist can then park multiple
calls on a single call park number (this requires multiple ephone-dns assigned the same ex-
tension). As the specific department retrieves the calls, CME distributes them in the order
in which they were parked. The call parked longest is answered first.
You can configure call park simply by adding an ephone-dn designated for call park pur-
poses. Example 7-6 creates two ephone-dns designated for call park.
Example 7-6
Configuring Call Park Ephone-DNs
CME_Voice(config)#
ephone-dn 50
CME_Voice(config-ephone-dn
)# number 3001
CME_Voice(config-ephone-dn)#
name Maintenance
CME_Voice(config-ephone-dn)#
park-slot
