Information Technology Reference
In-Depth Information
CHAPTER 7
Configuring Cisco Unified CME Voice
Productivity Features
After implementing the ephone, ephone-dn, and dial-peer concepts, you now have an IP
Telephony network that is able to make and place internal and external calls. If only voice
networks stayed this simple! Organizations expect modern telephony systems to support a
whole host of features, such as call transfer, Music on Hold, conference calling, and so on.
This chapter is dedicated to adding these types of features to the voice network.
“Do I Know This Already?” Quiz
The “Do I Know This Already?” quiz allows you to assess whether you should read this
entire chapter or simply jump to the “Exam Preparation Tasks” section for review. If you
are in doubt, read the entire chapter. Table 7-1 outlines the major headings in this chapter
and the corresponding “Do I Know This Already?” quiz questions. You can find the an-
swers in Appendix A, “Answers Appendix.”
Table 7-1
“Do I Know This Already?” Foundation Topics Section-to-Question Mapping
Foundation Topics Section
Questions Covered in This Section
Configuring a Voice Network Directory
1
Configuring Call Forwarding
2-3
Configuring Call Transfer
4-5
Configuring Call Park
6-7
Configuring Call Pickup
8
Configuring Intercom
9
Configuring Paging
10
Configuring After-Hours Call Blocking
11
Configuring CDRs and Call Accounting
12
Configuring Single Number Reach
13
 
 
 
 
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