Information Technology Reference
In-Depth Information
The JTAPI subsystem can be in several states:
■
In-service:
Indicates that all the configured CTI ports, CTI route points, and associated applications have been successfully
initialized.
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Initializing:
Indicates that the subsystem is initializing the CTI route points, ports, and associated applications.
■
Partial service:
Indicates that the JTAPI subsystem was unable to initialize one or more CTI route points or ports. This is
often due to misconfiguration; check that the route points/ports exist, are correctly configured, and are associated with the
JTAPI user on CUCM.
■
Out-of-service:
Indicates that none of the CTI route points and ports were correctly initialized. It can occur for a number
of reasons, including if the JTAPI provider (CUCM) is down, if no CTI ports or CTI route points were configured, if
the username or password is incorrect, if UCCX/CRS is unable to resolve the CUCM's DNS name, or if there is no IP
connectivity between UCCX/CRS and CUCM.
Database Lookups
The UCCX (CRS) Editor enables script designers to write scripts for UCCX. Within these scripts, a number of steps (programming
units) can be used to read and write data or documents to database tables. These steps include the following:
■
DB Get:
Can be used to assign specific variables to the results of the SQL query specified in the DB Read step
■
DB Read:
Used to select a database and obtain data (using SQL statements)
■
DB Release:
Closes a SQL query and releases resources after the DB Get or Write step
■
DB Write:
Used to select a database and update an enterprise database (using SQL statements)
