Cisco Unity/Unity Connection - CCIE Voice v3.0 Quick Reference - page 108

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Operator greeting

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Goodbye

The opening greeting is used for an auto-attendant (the default opening greeting provided by Cisco can be modified), the operator
greeting call handler is used when calls are routed to an operator, and the goodbye call handler is used to play a goodbye message and
close a call.

In addition, two types of call handlers are used for special purposes: directory call handlers and interview call handlers.

The directory call handler can be used to search for Unity subscribers using a name or an extension. It is also possible to create your
own directory handlers. As the name suggests, interview call handlers can be used to conduct interviews with callers, consisting of
up to 20 questions. Each question is played, and the caller then records an appropriate answer. Unity includes a sample interview call
handler, by default.

You can create and modify call handlers by going to Call Management, Call Handlers in Unity system administration (SA). You
can configure directory handlers and interview handlers by going to Call Management, Directory Handlers and Call Management,
Interview Handlers , respectively.

Cisco Unity Greetings Administrator (CUGA) is a feature that allows owners of call handlers (subscriber or distribution list) to
perform tasks such as rerecording call-handler greetings and enabling/disabling a call handler using Unity's telephone user interface
(TUI).

It is possible to configure CUGA by doing the following (at a minimum):

Step 1. Configure a phone number on the phone system to use for calling CUGA.

Step 2. Add a routing rule to forward calls from that phone number to CUGA. To do this, go to Call Management, Call

Routing, Direct Calls , click Add , and then specify the phone number in the Dialed Number field of the new routing
rule. Then, click Greetings Administrator in the Send To field.

Step 3. Assign a unique extension to the call handler. This can be achieved by going to Call Management, Call Handlers,

Profile , selecting and viewing the call handler you want to allow access to via CUGA, and specifying the unique

extension that you want to configure for the call handler in the Extension field.