Diagnosing the Database and Managing Performance - OCP: Oracle Database 12c Administrator Certified Professional - page 405

FiGURe 9.2 Alerts on the Enterprise Manager Database home page
FiGURe 9.3 Incident Manager: Incident Details
Task 4: Create a Service Request
If you would like to open a service request with Oracle Support, click the Go To Metalink
button in the Investigate And Resolve section; your browser will take you to Oracle's
Metalink home page. From there, you can open a service request and then return to EM.