Database Reference
In-Depth Information
History of CTU
CTU was started 20 years ago as a cable company, providing TV/video for customers in
one geographic area. Quite soon, through a series of acquisitions, they became a large tele-
com enterprise, delivering various combinations of three main traditional-for-cable-com-
pany products:
• Voice/phone (landline VoIP)
• Video entertainment
• Internet provisioning
Following this business development strategy, geographic operations were expanded all
over South America during the last ten years, effectively covering ten countries and turning
the company into one of the biggest telecom market players.
Currently, business operations are still cable-oriented and mobile products are not in the
company's portfolio yet, but there are some plans for business expansion in this area.
Traditionally, this telecom enterprise is not a "software house", so all the development
work is done by external vendors. The two main factors, namely the technically diversified
products' portfolio (video/voice/Internet) and past acquisition, have shaped the company in-
to three main departments (offices) with a relatively low level of collaboration.
Also, local affiliates in all the countries where the enterprise operates have a considerable
level of freedom with regards to standards implementation; additionally, the burden of leg-
acy applications is also quite substantial. Some legacy applications have been in operation
for almost ten years due to budget constraints or lack of life cycle governance, so the level
of adaptation to the current business environment is below expectations.
Technical infrastructure and automation environment
CTU has a massive inventory of products from various vendors. In operational HQ, these
products are unevenly distributed between three main operational departments:
• Network (responsible for Internet and voice), handled by the CNO
• Technology (content delivery and Video on Demand), handled by the CTO
• IT and internal IT systems (responsible for order management and provisioning,
billing, and customer management), handled by the CIO
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